Privacy Policy

Eliteofferbay (we, us, our) respects the privacy of customers, website visitors, and business partners in Australia. This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with our website, purchase products, contact support, or engage with marketing. We handle information in a way that aims to be transparent and aligned with applicable Australian privacy principles.

Information we may collect includes identification and contact details (such as name, email, telephone, and delivery address), order and payment details, preferences for styles or room types, and communications you send to our team. We may also collect technical information about site usage, such as browser type, device attributes, pages viewed, and interactions with content. This usage data helps us understand performance, improve navigation, and present relevant recommendations.

We collect information directly when you provide it during checkout or through our contact channels, and indirectly via cookies and similar technologies. Cookies support essential site functions, enable secure sessions, and allow measurement of aggregated engagement. Advertising cookies may help us present offers that are more aligned with your interests. You can manage cookie preferences through browser settings and the on‑site banner controls.

We use personal information to process and deliver orders, provide customer service, verify identity where appropriate, improve products and site features, and communicate updates about ranges or services that may be relevant to your home. We may send service messages about delivery timing or product care. Marketing messages are sent with appropriate preferences and include clear unsubscribe instructions.

We disclose information to service providers who assist with payment processing, warehousing, delivery, analytics, and customer communications. These providers are engaged under arrangements designed to protect data and use it only for agreed purposes. If information is transferred across borders for processing, we take steps designed to provide a comparable level of protection.

We maintain administrative, technical, and physical safeguards intended to reduce risks such as unauthorised access, alteration, or loss. Measures may include limited access controls, encryption in transit, and secure handling of payment information through trusted payment gateways. While safeguards are regularly reviewed, we encourage customers to use strong passwords for any accounts and to contact us promptly with security concerns.

You may request access to personal information we hold about you and ask for corrections where details are incomplete or inaccurate. Requests can be made using the contact details provided on our site. We will respond within a reasonable timeframe and may ask for verification to help protect your information. If you choose not to provide certain details, some features or services might be limited, such as tailored recommendations or delivery updates.

We retain personal information for the period needed to fulfil the purposes described above or to meet legal and audit requirements. When information is *** longer required, we take steps to securely de‑identify or dispose of it. Records relating to orders and warranties may be kept for longer periods where appropriate.

Our website may include internal links to sections such as Legal, which outlines terms of use and important notices, and Contacts, where you can find communication channels. We do not include external advertising that requests sensitive information on our forms. If we update this Policy, the effective date will change and the revised version will appear on this page.

If you have questions about this Policy or how we handle personal information, please contact our team using the details on the Contacts page, by calling + (61) 42 975-83-41, or by emailing Eliteofferbay@outlook.com. We will aim to provide clear and timely responses.